I will say this, their customer support was top-notch for the Win 1. They were known to send replacement keyboards, fans, and even system boards, well past the original warranty date. They also still give out proper Windows 10 license keys for devices that came with invalid keys, even years later. I know this because the one I bought from eBay was not activated, and when I tried to activate with the supplied key it refused. I emailed their support and within a few hours had a working valid key.