Oh boy, this is a deep topic, but generally speaking you have to come to the realization, that losing patience is almost never in your own interest. When you are faced with incompetence or laziness, or being accused for something clearly not your responsibility or fault, it's very easy and natural to let anger dictate your response. It feels right and justified.
But this is not to your benefit. Because your goal is not to defend your standpoint against an opposition - a quick shortsighted affirmation, that you are indeed "right". But to resolve the situation in a calm, rational & constructive way. In the end you can only win, when everybody wins, and that is your real goal!
And you have to incorporate that mindset and live by it. Doesn't matter if we're talking about work issues or getting angry about people in traffic.
Oh boy, this is a deep topic, but generally speaking you have to come to the realization, that losing patience is almost never in your own interest. When you are faced with incompetence or laziness, or being accused for something clearly not your responsibility or fault, it's very easy and natural to let anger dictate your response. It feels right and justified.
But this is not to your benefit. Because your goal is not to defend your standpoint against an opposition - a quick shortsighted affirmation, that you are indeed "right". But to resolve the situation in a calm, rational & constructive way. In the end you can only win, when everybody wins, and that is your real goal!
And you have to incorporate that mindset and live by it. Doesn't matter if we're talking about work issues or getting angry about people in traffic.