This doesn't seem to be a complaint about Amazon's website exactly, but about buying options/shipping prices/etc being out of whack with the nature of the products. If the NY Times had an option to buy a single article for $1000, that's not an issue with their website, it's a mistake in pricing. Not to say that these aren't mistakes; they are. It's a reduction in the quality of their offering as a marketplace, reducing the signal:noise ratio by offering products/services that no sane person would want. The more things that you have to wade through that don't make sense, the more frustrating the shopping experience will be.