Except when my girl uses it to try and get a discount on some health session things locally and no coupon ever materialises and the money is seemingly impossible to get a refund on.
You cannot imagine the bad press she's telling all of her friends. There's not much I can imagine being more powerful than one of the key people in a little social group starting with "You wouldn't believe how bad this company is, I think it's just a scam.".
Anecdotal it clearly is, but once you have the opportunity to sell the same time and energy that is put into copy should be put into customer service. Especially when your company can be affected by third parties not pulling their weight.
Sorry to hear about the trouble! I can understand the frustration and I apologize that there is trouble accessing a Groupon purchase. Unfortunately there could be a few things going on, so it's difficult to diagnose without discussing it directly. Sometimes people just simply typed in a typo in their email when they purchased their Groupon and then are unable to get in to access it. If you're still having trouble, please never hesitate to just give us a ring like weaksauce posted here, our number M-F 9am-5pm CST 877 788 7858. Or, you can always email us too (even if it's after hours) and we will get back to you: support@groupon.com. We have a staff working feverishly after hours to help as well!
Please contact us and we'll get it figured out for you---if you were charged by us, you certainly should have a Groupon!
It does... but she seems unable to gain access to her account. She's getting email updates, but can't login. Password reminder emails aren't coming through so she can't reset. It just says her email isn't recognised even though she made a purchase. She's only got the one email so it's not like she's confused about which email she used.
She's emailed Groupon a few times and tried to contact the supplier of the classes she purchased... no response from either. So she's now just venting at anyone who will listen, which is me a lot of the time but more effectively her friends.
I've just had her login using Facebook Connect to see if that was what she had done originally, but apparently not.
I'm just encouraging her to give the bank a call and do a chargeback.
She clearly was charged, clearly hasn't received any coupon or class, hasn't received responses to customer services, cannot login and is being treated like her account doesn't exist. A chargeback seems to be the only option.
Though now I've tried to talk her through all possible scenarios I totally get why she's really pissed at Groupon.
You cannot imagine the bad press she's telling all of her friends. There's not much I can imagine being more powerful than one of the key people in a little social group starting with "You wouldn't believe how bad this company is, I think it's just a scam.".
Anecdotal it clearly is, but once you have the opportunity to sell the same time and energy that is put into copy should be put into customer service. Especially when your company can be affected by third parties not pulling their weight.