I had very bad experience with physical server at online.net. One time I noticed that my server did not return from reboot. I logged into KVM and discovered that both my SSD drives failed and need replacement.

I immediately backed up all my data and created ticket. I wait for I day. I wait for 2 days. After three days (all this time my server was offline) I got answer "we can't replace your drives and can't replace your server because we do not have stock. And you can wait for end of the month for new server".

Isn't it brilliant? :(