I've been a customer of theirs for most of the last ten years. They used to be quite good. However, my recent experiences with them have convinced me that I will need to find a new provider when my certificates expire. With Thawte, you'll pay a premium price and receive poor customer service.

Seconded - their support and checkout process all suck hard. What's great about SSL's... they are all scams.. but you get to decide the level for which they screw you.

Yup. Their interface doesn't even support the ability to add licenses to an existing certificate since their software update. Thanks but no thanks, I can save my company a bomb by going elsewhere