"There is no friendly way to say it, the mass market are morons."
Yes there is, to some extent. The trick is to start with observations, not interpretations. If you ask a really angry guy "Why are you angry?" chances are the reply is "I AM NOT ANGRY", possibly combined with a punch to your nose. Instead, ask "Why are you slamming with doors?". That starts the discussion with something that is harder to deny, and doesn't directly relate to the person, but only to his behavior, which he can change. Because of that, you are less likely to be punched, and it is more likely that you will get the answer "Because I am angry", which can be followed up with a discussion about the why, about whether he likes to be angry, and about the fact that you don't like it, either. If you want to be really inoffensive, start with "I don't like the noise of those slamming doors", but that feels a bit too indirect to me.
Similarly, don't say the mass market are morons, say they behave like morons or, even better, that they come over as morons on the Internet (my theory is that that is because people do not see facial expressions there) That not only is more polite, but likely also closer to the truth. At least, I haven't met someone who is like a real life Internet troll.
Yes there is, to some extent. The trick is to start with observations, not interpretations. If you ask a really angry guy "Why are you angry?" chances are the reply is "I AM NOT ANGRY", possibly combined with a punch to your nose. Instead, ask "Why are you slamming with doors?". That starts the discussion with something that is harder to deny, and doesn't directly relate to the person, but only to his behavior, which he can change. Because of that, you are less likely to be punched, and it is more likely that you will get the answer "Because I am angry", which can be followed up with a discussion about the why, about whether he likes to be angry, and about the fact that you don't like it, either. If you want to be really inoffensive, start with "I don't like the noise of those slamming doors", but that feels a bit too indirect to me.
Similarly, don't say the mass market are morons, say they behave like morons or, even better, that they come over as morons on the Internet (my theory is that that is because people do not see facial expressions there) That not only is more polite, but likely also closer to the truth. At least, I haven't met someone who is like a real life Internet troll.