Most people don't realize this but there are a lot of inefficiencies with the current 911 system that jeopardize the safety of patients. It takes on average over an hour to see an MD from the time you call 911. In that time, a lot of triage and diagnostics, and even treatment can happen. We cut down that time drastically.
Additionally, a very large portion of 911 calls come from patients who should not be going to the emergency room. Going to the emergency room is always exposing yourself to risk (such as hospital infections), not to mention unnecessary stress and pain. For the elderly, or very young patients, or very ill patients, this undue (and often unnecessary) stress can have very detrimental effects on the patient. Call9 can prevent that portion of calls from going to the hospital.
So with call9, we either A: provide safer, better service on top of traditional 911, or B: we skip the emergency room altogether.
This confuses me. These aren't necessarily benefits to your service.
If the patient needs an ER visit, you are getting one, however it is initiated.
Community-outreach / in-call? Absolutely. I love that aspect of your service.
Your "A" and "B" benefits seem to be the same, not an either-or. The safer route in A comes from skipping the emergency room in B where applicable and appropriate.
I do like that you cut the waiting time to see an MD, regardless of the situation. Diagnosis is an important first step. But I'm curious about the 'medical kit' provided. Because diagnosis is limited to cases that don't require (for example) lab services, and for non-emergent cases, great. Prescribe the appropriate medication or treatment regime. For anything else, the outcome is likely to be the same - not much is changing in that "golden hour" (with all caveats thereto) in terms of definitive care.
I realize I may be coming across as cynical or skeptical in many of my comments, but I really do wish you success and would be very happy to talk with you further. I'm just raising some of the thoughts and questions that come to my mind as a first responder and, as I'm sure anyone will agree, anything that alleviates pressure on the 911 system is "A Good Thing(TM)".
