Hacker Newsnew | past | comments | ask | show | jobs | submit | middleman90's commentslogin

People like to talk to the founder of companies

It's not working for me. I own a mobile app (B2C) with paying users and this is the hardest part: Talking to users.

I'm literally offering money to my users to talk to them but nobody wants to.

What am I doing wrong?


The pain point your problem is solving is not big enough. It’s a vitamin. If there was a problem with their painkiller or they didn’t have alternatives they would be hammering on your door. (note, I have no idea what your product or company does)


I'm afraid this could be the reason... But it's quite odd that people are willing to pay for the service I offer, but not to talk to me


Why do you expect them to? Did they have a bad experience for some reason?

I personally avoid talking to customer's service as much as I can. I'm more likely to give up on a product or switch to alternatives than say anything. There are a very few exceptions to this. I suspect many other people are like me.


I did expect them to talk because I read, and also listened in this video, that users are thrilled to talk with the founders of the product they use.

I can understand what you say about unhappy users, they are the hardest to establish a conversation with, in fact, I had yet no luck with them.

I also try to contact my most engaged and paying users, very little luck there.

So, either everyone is laying (very unlikely), or I'm doing something wrong.


Fair enough. That point they made sounded weird to me. I'd certainly not be thrilled to talk to the owner of any of the products I use. Although I'd like if the owner was involved when I'm trying to fix something.

I'm an engineer, so I can definitely think about products I use which I'd enjoy talking to the developers and designers. Sometimes they can be the owners too. But if they are more about getting a business running and started, I don't care about that stuff. So, I wouldn't personally want to talk. I suspect people who are interested in running a business would like that. So, maybe your users are not mainly from that segment of the population.


How much money (hourly) are you offering and how much does your product cost?

I'd be willing to accept $100/hr from someone I'm paying $100/month to, but I wouldn't care for $25/hr from someone I'm paying $25/year to.


I built Gaintrain (https://gaintrainapp.com/), a meal planning app designed to help users optimize their muscle gain.

---

Since its launch in July, we have focused on improving retention and making the app as useful as possible. Currently, we have not actively pursued marketing efforts, but have gained users through searches on app and play stores. Recently, we introduced a paid subscription option and have already surpassed $500 in monthly revenue.


I've recently released a meal planner designed for bodybuilders. It has no recipes, only basic foods.

Its name is Gaintrain: https://gaintrainapp.com


As intended, not as expected


Is there a link already where I'll be able to find the "Deep Learning from the Foundations" course?


Well... they could learn to look "stupid" and be smart at the very end of the game


I use to have it, then disappeared on its own. This description is really good, I was never able to describe it


https://www.designernews.co/


I agree. I think that the AI has knowledge of those objects.

The fact that all the objects are symmetric (at least in the examples) helps a lot.


He says that the copywriter writes 1 or 2 articles every week. He gets paid an average of 100$ per article. That's' not bad if you consider that the writer, for sure, is working for other people as well.


You have no proof of that… For all we know this might be the writer only source of income


Sure, we have no proof, but that is obviously the type of job where you work for multiple clients.


Well if he's getting paid $600/month he is homeless or living with parents, we can know that.


> we can know that

No we can't - he might be in a country where $600/month is a good wage.


Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search: