Even with partners, their support is pure, absolute garbage. My partner login was closed after a month of emails and automated messages with "useful" instructions for recovering access to my account. I'm glad we are going to drop them as technology partners.
I think if you, from the US (i believe), cannot get them to help you, i (from a third world country) don't stand a chance.
Versa Director is the management solution for their SD-WAN, SD-LAN, SASE, ZTNA and whatnot. It manages the Versa CSG routers and their respective configuration.
Here in Paraguay we have an ISP using it for their enterprise secure SD-WAN offering. I know it is deployed in Colombia also by the same ISP. So, it is used, although widely i do not know.
It is similar to FortiManager, Aruba Central, and the like.
"You might have noticed that we cut the plot at 20 letters, but as with any behavior on the Internet, there is a long tail of laughter lengths. Our automatic regular expression parser gave up after trying to get through a haha over 600 letters long! Computers have a long way to go before they can truly understand the human condition. We weren't laughing that day."
I believe keeping the tooling separate and enabling them on demand totally makes sense.