Couldn't agree more. Any business who respects the customer would know that this type of stuff is totally unacceptable, and the list is a huge money maker for anyone. I got really pissed with MailChimp and their support for exactly these reasons and decided to move to SendX. That's it, haven't looked back ever since and I don't think I ever will unless something major goes wrong.
Yeah, MailChimp support is absolutely terrible. And it literally looks like they don't care about it at this point. I stopped using them a few months back and moved to SendX. The experience with their support team has been phenomenal.
