It depends on whether it's generating 58% of answers that lead on-call engineers down the wrong path. Honestly, it's more of a question -- I did not read the article deeply.

What's special about the Resend API? Sparkpost has allowed scheduling emails for many years.

One of the things that makes Resend special is that you can send emails using React. Sparkpost is great, but there has been little evolution in the last few years after the MessageBird acquisition.

> Machine learning is a subset of artificial intelligence that automatically enables a machine or system to learn and improve from experience.

I got your point, but according to most definitions ML \subset AI.

Also, LLMs are not as explainable as classic ML algos, but they might certainly have its place. The real problem is that it was not combined nicely for nice user-experience and (probably) False Positive Rate is higher than what people expected from trendy "AI".