Yep, we had to contact Apple support maybe three times since we switched to Apple products in 2007. It was easy to get hold of them every time and they were very pleasant.
The last time there was an issue with an Apple Care payment. I was forwarded to someone who I believe was actually in Apple’s Dutch accounting department (certainly not a help desk drone). They called me back to follow up and even after everything was sorted out to check if everything was looking good on my end.
The last time there was an issue with an Apple Care payment. I was forwarded to someone who I believe was actually in Apple’s Dutch accounting department (certainly not a help desk drone). They called me back to follow up and even after everything was sorted out to check if everything was looking good on my end.