Learning to listen is very important, and really understanding what people are saying. Lots of times they aren’t really complaining, they’re just talking about something and if you’re listening closely you can identify potential opportunities in their systems and processes. Often people don’t know what’s possible, so they don’t come at you directly with a problem.
At an old job it was someone’s job to run a “install history report”, it was all the installs that were done the previous week (thousands) and read through it copying and pasting installs from specific cities into an excel sheet. It took about 12 hours a week. He explained this process whole asking a completely different question. I ended up writing a little script that completed this same task in a few seconds. He didn’t even know that was possible, so he didn’t know to ask.
Learning to listen is very important, and really understanding what people are saying. Lots of times they aren’t really complaining, they’re just talking about something and if you’re listening closely you can identify potential opportunities in their systems and processes. Often people don’t know what’s possible, so they don’t come at you directly with a problem.
At an old job it was someone’s job to run a “install history report”, it was all the installs that were done the previous week (thousands) and read through it copying and pasting installs from specific cities into an excel sheet. It took about 12 hours a week. He explained this process whole asking a completely different question. I ended up writing a little script that completed this same task in a few seconds. He didn’t even know that was possible, so he didn’t know to ask.