The number doesn't matter. It's the precedent being set that Apple takes bug reports, and investigations into them, seriously through a percentage of revenue. It could be 10% of something more in-line with Mac OS X - like 10% of revenue from OS X app store sales. Either way the point is that Apple should be concerned about quality of software far more than it is. I submitted a bug to Apple about how the Apple login page was rejecting requests from browser headers from Linux machines. Apple rejected the ticket as a problem on my end even though I gave them clear instructions on how to repro. I did the same on Twitter - even linking them to a Browserling instance showing them, again, exactly how to repro. I gave up talking to the wall. Apple didn't care until it got mainstream press. That's a horrible user experience and frustrating that you need to traverse multiple avenues and hope your issue bubbles up to a consensus of users to get the appropriate attention. How many bugs like that go unaddressed even though someone has spent the time and effort documenting and submitting it? Sure, wrangling that isn't easy - but Apple has the resources to do it.
> Either way the point is that Apple should be concerned about quality of software far more than it is. I submitted a bug to Apple about how the Apple login page was rejecting requests from browser headers from Linux machines. ... Apple didn't care until it got mainstream press.
Can you provide a link? I'd be interested to read how it played out. My gut reaction is that number of people logging into Apple's site from Linux is a tiny fraction of their market. At first glance, it doesn't seem surprising to me that they'd prioritize other things.
> How many bugs like that go unaddressed even though someone has spent the time and effort documenting and submitting it?
I'm not sure I agree with the implicit assumption you seem to be making that spending time and effort documenting a bug entitles you to a call on a development organization's resources, time, and prioritization.
