Just a not that there is a way to get a bug report filed - call support, get the issue escalated because its not fixed, if they cant fix it it will go to engineering.
I have personally witnessed hundreds of support cases go through this various process, in some cases taking months of work (for communication mostly from eng to customer) of T2 support reps.
Now - is their current spend sufficient? Probably not, but Apple consistently ranks among the highest customer service ratings - so they probably think spending more here is a waste of time.
While this is true, it is a solution for people dedicated to getting a problem fixed. Calling up a support line is a huge barrier, and companies lose out when people cannot file bugs or express their frustration with little issues with ease.
Absolutely - and out of the first year of purchase you gotta pay - people LOVE paying!
But that last part matters - if a company already wins the customer service metrics - how do you convince management the money is worth it?
I have personally witnessed hundreds of support cases go through this various process, in some cases taking months of work (for communication mostly from eng to customer) of T2 support reps.
Now - is their current spend sufficient? Probably not, but Apple consistently ranks among the highest customer service ratings - so they probably think spending more here is a waste of time.